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Monday, October 21, 2013

Thou Shall Not Steal or something like that.

The big time thieves drive Porsche, Lamborghini's and Aston Martins. They had been sensationalized in movies like Godfathers as Mafiosi, or they are rotting in jails or Scot- free as drug lords, money launderers, money market or stock manipulators, pyramid scammers, illegal pork barrel and illegal numbers games operators, and gun for hires or modern-day sea pirates.

The low class thieves pilfer other people's hard-earned money by short changing services or products.

Two weeks ago, we called a refrigerator repair company to fix an almost four-year old refrigerator; the service guy had been recommended by someone known in the community.

The owner/repairman came, diagnosed the problem and offered his service: the motor was gone, he said and  he would replace it with a brand new one. He took the unit to his shop.

The following day, he brought it back and it worked. The next day, it went dead.

After calling him and giving him a piece of our angry mind, he brought a service unit and said that our unit went on defrost mode. He took our unit for further work. Then he called and offered that we keep the service model if we liked it. The service unit was much bigger and had plenty of shelves. But after two days, the lower portion became warm and only the freezer worked.

We had enough of him and demanded our money and motor back. He agreed after much convoluted explanation.

After two weeks' surviving on an old refrigerator and a small bar refrigerator, we decided to call the brand's service department to order a new motor/compressor. That's how we found out that there's a five year warranty on the compressor.

On the very same day, two crewmen arrived and announced that the motor of our refrigerator had been replaced and it was not the original anymore, and sorry, the warranty could not be honored.

We called the old repairman and told him point blank that he conned us; that the refrigerator's after sales service discovered the original motor missing and replaced with another brand's dead motor. We told him we'll take the matter to the police if he didn't bring the original to our house.

In an earlier conversation with the service crew, they said the compressor might not have been the problem; it could just be the overload relay.

The old repairman came in a huff with a motor in hand but the bona fide service guys said the motor he brought in was not our refrigerator's. We told the man that a new motor would cost us this much, and nothing, if we had the original one because it was covered by the original warranty.

He didn't stop lying. He offered to give a brand new motor by another brand. The service crew said it wouldn't work as another brand had different sensors and that they wouldn't install it.

After asking him to produce our original motor, he confessed to having it installed in another refrigerator he sold which he could no longer remember and so forth and so on, weaving a tale of  lies.

Having been cornered and as he ran out of plausible excuses, he then agreed to pay for the cost of a new motor, a price quotation given by the company's service crew.

Lesson of the day: Have appliances serviced by the brand's official repair service centers. And keep original or photocopies of receipts and read the fine prints of the warranty.

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